FAQ’s

No, we don’t. For the safety of our cleaning professionals, the security of your home/office, and the quality of our services, we request there are no other service providers (movers, carpet cleaners, etc.) when we arrive to clean.

It’s a 24/7 self-serve online portal that allows you to manage all aspects of your account in one place. Client Hub has a secured email-based authentication process that doesn’t require a password. Your log-in is a unique link provided on all our electronic communications with you (quotes, invoices, work confirmations, remainders, etc.). By clicking the link, you will automatically log into your account. As an extra security measure, if it has been more than 14 days since you've received an email or text from us, you may be prompted to enter your email address or the last four digits of your phone number to access it. You can also log-in by clicking this “public” link and follow the prompts Client Hub

We only require from you a toilet brush in its holder for each toilet, and bags for your kitchen, bathroom and other garbage containers. We recommend using bags (paper, compostable, plastic or the kind of your choice) to keep garbage containers clean, control odor, and better transport & dispose of garbage.

When we deep clean a space for the first time and encounter spots affected with built up grease, scum, and water stains, we may bring non-ecofriendly products in an effort to remove them. We will always discuss it with you, and if you request not to have these products used, we will oblige, but we may not be able to get all removed during the first deep clean. Please be aware we do not offer Mildew & Mold Remediation Services, and we avoid bleach & ammonia.

We eliminate or significantly minimize the exposure to harmful chemicals (ammonia, phosphates, bleach, dyes and fragrances among many others) by mostly using cleaning products that have been granted the SAFER CHOICE LABEL by the Environmental Protection Agency (EPA). We clean & disinfect with an ELECTROLIZED WATER solution (E-Water), the same used in hospitals and airplanes to disinfect surfaces. E-Water disinfects high-touch surfaces such as kitchens counters & cabinets, toilets, vanities, showers, sinks, floors, handrails, desks, etc.

E-water is a simple industrial-grade technology that has been around for 50+ years. It uses electricity to change the chemical structure of salt, water & vinegar. E-water works faster than bleach or alcohol-based cleaners, which must remain on the surface for several minutes to provide the same results. E-water is the ultimate green cleaning & disinfecting multi-surface solution, as effective as bleach to kill germs, viruses & bacteria with no harmful chemicals, allergens, irritants, or residues left behind - it will also remove all residual scum built up over time from past products!

We strive to be as environmentally conscious as possibly, but ovens tend to have the most grease build up and can be one of the most difficult appliances to clean. Since we have limited time in your home/office, ovens do not have the time needed to soak with a more natural product. Depending on the condition of your oven, we may use a more abrasive fume-free oven cleaner. If you request not to have this fume-free oven cleaner used, we will oblige, but we also may not be able to get your oven as squeaky clean as we’d like to.

Mildew is a parasitic fungus. It requires moisture, warmth and a food source to exist. It reproduces itself by growing microscopic spores in enormous quantities. These spores are always present in the air and spread via normal air currents. A spore lies dormant until favorable moisture and temperature conditions occur for it to germinate. Mildew thrives in warm moist areas that have poor air circulation. In the average household, mildew is typically found in the bathrooms. The corners, cracks and crevices of the tub, shower, sink and toilet are the most common areas affected. It ranges in color from a pinkish-orange to black. Our cleaning professionals will be able to impede the growth of mildew by removing the built-up food sources that it lives on, such as soap, skin, hair, etc. However, if moisture and warmth are present, the spores will immediately germinate, and mildew will again be growing on the host area. To stop the growth of mildew, the area must be kept dry, or it must be chemically treated to make it an undesirable environment for the spore to germinate. Although not part of our Eco-Friendly product list for their toxic nature, bleach is good to use on a mildew infected area. If you choose to use bleach independently, please do not use bleach for two days preceding our scheduled cleaning visit because the bleach residue could combine with our cleaning solutions and cause the formation of a toxic gas. Also, please ventilate well the treated area to clear away harmful vapors. We recommend you dilute the bleach up to 50% with water to reduce the pungent odor. You can leave the bleach in contact with the surface area for at least an hour and rinse. Repeat the application when mildew reappears.

Due to concern of proper documentation, use of your cleaning products is discouraged. If you insist that your own product(s) is/are used, please call us at (201) 669-9467, if it/they is/are eco-friendly - no problem, leave it/them out for our cleaners to use. Please be aware that it will be at your own expense, and CLEANING FOR BUSY PEOPLE will not be liable for any damage to your property. Our cleaning professionals are trained using our eco-friendly products, tools and equipment and are not trained to know which of your products are safe to use on certain surfaces; therefore, they cannot and will not be responsible for any damage resulting from the use of your products. We will refuse to use toxic substances that may hurt our cleaning professionals like bleach or ammonia.

No. We clean your floors- we do not polish or wax them. We remove any dirt, grime, and debris by sweeping, vacuuming, and mopping with low moisture Ph neutral e-water & microfiber pads. We do not use wax or polishing for your hardwood floors since most leave residue & are not eco-friendly. Improper cleaning methods & products can damage your valuable hardwood floors!

We believe that it’s very important to always send the same team to clean your home or office, and we do everything in our control to make this possible. However, we cannot always guarantee that. Our employees may be part time, have life or schedule changes, sick children or take vacation. If we must temporarily or permanently substitute a member of the team, we try to make sure that you always know the rest of the crew.

It is your responsibility to insure your valuables, heirlooms, irreplaceable items, collectibles, and anything too fragile or expensive. It is also your responsibility to alert us of, and to put away special valuables, heirlooms, irreplaceable objects, collectibles, firearms, and anything too fragile, dangerous or expensive that you do not want CLEANING FOR BUSY PEOPLE professionals to dust, wipe or touch. Please put away items that are accidents waiting to happen like pictures & paintings not hung securely, top-heavy items, unstable bases, items already broken and gently set back together but not secured, etc. A closed drawer or door, and a sticky note on a decorative item or painting is your signal to us that you do not want our cleaning professionals to clean that item or room. Please communicate any concerns you may have prior to our first visit, call us at (201) 669-9467.

Your claim is eligible, provided that you report the issue within forty-eight (48) hours of the cleaning service to reportdamage@cleaningforbusypeople.com or call (201) 669-9467. Read more about How to Submit a Claim, Coverage, Conditions & Exclusions in Terms of Use.

Part of what sets us apart from competition is not only delivering exceptional results but providing 100% satisfaction on every single visit. If you are ever dissatisfied with our recent service or we forgot to complete a task, please grab your cleaning Checklist and contact us within 24 hours of the visit at happinessguaranteed@cleaningforbusypeople.com or call us (201) 669-9467, and let us know what task(s) was/were not completed. We will return and address any issue(s) we are made aware of within 48 hours at no additional cost to you. Sorry, we do not offer refunds. Thanks for understanding.

Yes. We require clients to securely store a card information in the Wallet section of Client Hub for future transactions.

Yes. We understand how unpredictable life can be but please note that once you have booked a service visit with us it means that we have reserved that time in our schedule exclusively for you. We do not double book appointments! Without proper advanced notice we will not have enough time to fill the schedule with another client impacting our cleaning professionals’ paychecks. If you need to reschedule or cancel a cleaning visit, please email us at cancelations@cleaningforbusypeople.com or call our office at (201) 669-9467 at least 72 hours before the cleaning visit. Your emails, calls & v-messages are time stamped for accuracy. Please note, that some last-minute rescheduling/cancellations can be prevented if you provide us with access to your home or office.

• Less than 72 hours’ notice, you incur a $50 fee regardless of the size of your property.
• Less than 48 hours’ notice, you incur a $100 fee regardless of the size of your property.
• Less than 24 hours’ notice, you incur a $150 fee regardless of the size of your property.
• Turning away or locking out from our cleaning professionals the day of the cleaning service, you incur a $250 fee regardless of the size of your property.

Skipping your cleaning routine visit may result in an additional built-up fee on the next cleaning visit. Depending on the number of weeks since our last visit you may require a deep cleaning service to restart your Routine cleanings.

Skipping one or more cleaning visits if you are on vacation and nobody is using your space will cost the same, unless 4+ weeks have passed since our last visit, in which case your home or office may require a deep cleaning service.

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We ordinarily guarantee a specific day for your cleaning service but not a specific time. Due to our flexible and ever-changing schedule, and because we give homes the individualized attention, they deserve we are unable to commit to a specific time of the day for our team to arrive.

We recommend that you sign up for services at the beginning of the day (first home of the day is scheduled at 8:30). As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. If you need a specific arrival time, feel free to discuss this with our office. Within reason, we will do our best to reach a mutually agreeable solution!

Yes, you’ll receive short automatic reminders when, 1) your visit(s) has/have been booked, 2) a reminder 72 hours before our visit, and 3) a text notification prior to the visit to let you know the crew is on the way. Visits remainders can also be always seen in Client Hub.

Please disable your alarm system on cleaning days or provide us with a temporary code. We will reinstate your system before leaving.

Leave it on! We encourage our customers to leave the video surveillance on and see us in action.

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