FAQ’s
Got questions? We have answers! Check out our full list of most common FAQ’s. If you prefer to talk to us, please contact us at (201) 669-9467 or email us at info@cleaningforbusypeople.com. We are here to help!
2025 & 2026 Observed Holidays.
- 2025 Thursday, November 27, Thanksgiving Day
- 2025 Wednesday, December 24, Christmas Eve (half day)
- 2025 Thursday, December 25, Christmas Day
- 2025 Wednesday, December 31, New Year's Eve (half day)
- 2026 Thursday, January 01, New Year's Day
- 2026 Monday, May 25, Memorial Day
- 2026 Saturday, July 4, Independence Day
- 2026 Monday, September 7, Labor Day
- 2026 Thursday, November 26, Thanksgiving Day
- 2026 Thursday, December 24, Christmas Eve (half day)
- 2026 Friday, December 25, Christmas Day
- 2026 Thursday, December 31, New Year's Eve (half day)
Does CLEANING FOR BUSY PEOPLE Clean When There Are Other Service Providers?
No, we don’t. For the safety of our cleaning professionals, the security of your home/office, and the quality of our services, we request there are no other service providers (movers, carpet cleaners, etc.) when we arrive to clean.
What Is Client Hub? How Do I Log In?
It’s a 24/7 self-serve online portal that allows you to manage all aspects of your account in one place. Client Hub has a secured email-based authentication process that doesn’t require a password. Your log-in is a unique link provided on all our electronic communications with you (quotes, invoices, work confirmations, remainders, etc.). By clicking the link, you will automatically log into your account. As an extra security measure, if it has been more than 14 days since you've received an email or text from us, you may be prompted to enter your email address or the last four digits of your phone number to access it. You can also log-in by clicking this “public” link and follow the prompts Client Hub
What Do I Need To Provide CLEANING FOR BUSY PEOPLE To Clean My Space?
We only require from you a 1) toilet brush in its holder for each toilet, and 2) bags for your kitchen, bathroom and other garbage containers. We recommend using bags (paper, compostable, plastic or the kind of your choice) to keep garbage containers clean, control odor, and better transport & dispose of garbage.
What Products Do You Use To Deep Clean?
When we deep clean a space for the first time and encounter spots affected with built up grease, scum, and water stains, we may bring non-ecofriendly products in an effort to remove them. We will always discuss it with you, and if you request not to have these products used, we will oblige, but we may not be able to get all removed during the first deep clean. Please be aware we do not offer Mildew & Mold Remediation Services, and we avoid bleach & ammonia.
What Products Do You Use To Routine Clean?
We eliminate or significantly minimize the exposure to harmful chemicals (ammonia, phosphates, bleach, dyes and fragrances among many others) by mostly using cleaning products that have been granted the SAFER CHOICE LABEL by the Environmental Protection Agency (EPA). We clean & disinfect with an ELECTROLIZED WATER solution (E-Water), the same used in hospitals and airplanes to disinfect surfaces. E-Water disinfects high-touch surfaces such as kitchens counters & cabinets, toilets, vanities, showers, sinks, floors, handrails, desks, etc.
How is E-water So Effective?
E-water is a simple industrial-grade technology that has been around for 50+ years. It uses electricity to change the chemical structure of salt, water & vinegar. E-water works faster than bleach or alcohol-based cleaners, which must remain on the surface for several minutes to provide the same results. E-water is the ultimate green cleaning & disinfecting multi-surface solution, as effective as bleach to kill germs, viruses & bacteria with no harmful chemicals, allergens, irritants, or residues left behind - it will also remove all residual scum built up over time from past products!
What Products Do You Use to Clean my Oven (Add-On Services)?
We strive to be as environmentally conscious as possibly, but ovens tend to have the most grease build up and can be one of the most difficult appliances to clean. Since we have limited time in your home/office, ovens do not have the time needed to soak with a more natural product. Depending on the condition of your oven, we may use a more abrasive fume-free oven cleaner. If you request not to have this fume-free oven cleaner used, we will oblige, but we also may not be able to get your oven as squeaky clean as we’d like to.
What Is Mildew And How Can I Get Rid Of It?
Mildew is a parasitic fungus. It requires moisture, warmth and a food source to exist. It reproduces itself by growing microscopic spores in enormous quantities. These spores are always present in the air and spread via normal air currents. A spore lies dormant until favorable moisture and temperature conditions occur for it to germinate. Mildew thrives in warm moist areas that have poor air circulation. In the average household, mildew is typically found in the bathrooms. The corners, cracks and crevices of the tub, shower, sink and toilet are the most common areas affected. It ranges in color from a pinkish-orange to black. Our cleaning professionals will be able to impede the growth of mildew by removing the built-up food sources that it lives on, such as soap, skin, hair, etc. However, if moisture and warmth are present, the spores will immediately germinate, and mildew will again be growing on the host area. To stop the growth of mildew, the area must be kept dry, or it must be chemically treated to make it an undesirable environment for the spore to germinate. Although not part of our Eco-Friendly product list for their toxic nature, bleach is good to use on a mildew infected area. If you choose to use bleach independently, please do not use bleach for two days preceding our scheduled cleaning visit because the bleach residue could combine with our cleaning solutions and cause the formation of a toxic gas. Also, please ventilate well the treated area to clear away harmful vapors. We recommend you dilute the bleach up to 50% with water to reduce the pungent odor. You can leave the bleach in contact with the surface area for at least an hour and rinse. Repeat the application when mildew reappears.Can You Use My Product(s) To Clean?
Due to concern of proper documentation, use of your cleaning products is discouraged. If you insist that your own product(s) is/are used, please call us at (201) 669-9467, if it/they is/are eco-friendly - no problem, leave it/them out for our cleaners to use. Please be aware that it will be at your own expense, and CLEANING FOR BUSY PEOPLE will not be liable for any damage to your property. Our cleaning professionals are trained using our eco-friendly products, tools and equipment and are not trained to know which of your products are safe to use on certain surfaces; therefore, they cannot and will not be responsible for any damage resulting from the use of your products. We will refuse to use toxic substances that may hurt our cleaning professionals like bleach or ammonia.
Do You Polish My Hardwood Floors On Every Visit?
No. We clean your floors on every visit- we do not polish or wax them. We remove any dirt, grime, and debris by sweeping, vacuuming, and mopping with low moisture Ph neutral e-water & microfiber pads. We do not use polish or wax for your hardwood floors since some products may leave a residue and can damage your valuable floors. We do polish your hardwood floors upon request as an Add-on (extra service) if you provide us with your trusted polish product. The price estimate will be based on the square footage of the area(s) to be polished and will only include the labor cost.
Do You Always Send The Same Cleaning Professionals To Clean My Space?
We believe that it’s very important to always send the same team to clean your home or office, and we do everything in our control to make this possible. However, we cannot always guarantee that. Our employees may be part time, have life or schedule changes, sick children or take vacation. If we must temporarily or permanently substitute a member of the team, we try to make sure that you always know the rest of the crew.
What Do I Do With My Valuable & Special Possessions During a Cleaning Visit?
It is your responsibility to insure your valuables, heirlooms, irreplaceable items, collectibles, and anything too fragile or expensive. It is also your responsibility to alert us of, and to put away special valuables, heirlooms, irreplaceable objects, collectibles, firearms, and anything too fragile, dangerous or expensive that you do not want CLEANING FOR BUSY PEOPLE professionals to dust, wipe or touch. Please put away items that are accidents waiting to happen like pictures & paintings not hung securely, top-heavy items, unstable bases, items already broken and gently set back together but not secured, etc. A closed drawer or door, and a sticky note on a decorative item or painting is your signal to us that you do not want our cleaning professionals to clean that item or room. Please communicate any concerns you may have prior to our first visit, call us at (201) 669-9467.
How Do I Report Something Is Broken Or Damaged During a Cleaning Visit?
Your claim is eligible, provided that you report the issue within forty-eight (48) hours of the cleaning service to reportdamage@cleaningforbusypeople.com or call (201) 669-9467. Read more about How to Submit a Claim, Coverage, Conditions & Exclusions in Terms of Use.
What If Am Not Happy With The Latest Cleaning Visit?
Part of what sets us apart from competition is not only delivering exceptional results but providing 100% satisfaction on every single visit. If you are ever dissatisfied with our recent service or we forgot to complete a task, please grab your cleaning Checklist and contact us within 24 hours of the visit at happinessguaranteed@cleaningforbusypeople.com or call us (201) 669-9467, and let us know what task(s) was/were not completed. We will return and address any issue(s) we are made aware of within 48 hours at no additional cost to you. Sorry, we do not offer refunds. Thanks for understanding.
Does CLEANING FOR BUSY PEOPLE Require a Credit/Debit Card On File Prior To The First Cleaning Service?
Yes. We require clients to securely store a card information in the Wallet section of Client Hub for future transactions.
Are There Rescheduling & Cancellation Fees?
Yes. We understand how unpredictable life can be but please note that once you have booked a service visit with us it means that we have reserved that time in our schedule exclusively for you. We do not double book appointments! Without proper advanced notice we will not have enough time to fill the schedule with another client impacting our cleaning professionals’ paychecks. If you need to reschedule or cancel a cleaning visit, please email us at cancelations@cleaningforbusypeople.com or call our office at (201) 669-9467 at least 72 hours before the cleaning visit. Your emails, calls & v-messages are time stamped for accuracy. Please note, that some last-minute rescheduling/cancellations can be prevented if you provide us with access to your home or office.
- Less than 72 hours’ notice, you incur a $50 fee* regardless of the size of your property.
- Less than 48 hours’ notice, you incur a $100 fee* regardless of the size of your property.
- Less than 24 hours’ notice, you incur a $150 fee* regardless of the size of your property.
- Turning away or locking out our cleaning professionals the day of the cleaning service, you incur a $200 fee* regardless of the size of your property.
*Fees do not include tax.
Would My Routine Cleaning Service Cost The Same After I Rescheduled or Canceled it?
Skipping your cleaning routine visit may result in an additional built-up fee on the next cleaning visit. Depending on the number of weeks since our last visit we may require a deep cleaning service to restart your Routine cleanings.
Would My Routine Cleaning Service Cost The Same After I Rescheduled or Canceled It To Go On Vacation?
Skipping one or more cleaning visits if you are on vacation and nobody is using your space will cost the same, unless 4+ weeks have passed since our last visit, in which case your home or office may require a deep cleaning service.
Before, During & After A Cleaning Visit.
At What Time Will The Cleaning Crew Be At My Place?
We ordinarily guarantee a specific day for your cleaning service but not a specific time. Due to our flexible and ever-changing schedule, and because we give homes the individualized attention they deserve we are unable to commit to a specific time of the day for our team to arrive.
What If I Need A Specific Arrival Time?
We recommend that you sign up for services at the beginning of the day (first home of the day is scheduled at 8:30). As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. If you need a specific arrival time, feel free to discuss this with our office. Within reason, we will do our best to reach a mutually agreeable solution!
Would I Receive Visit Reminders?
Yes, you’ll receive short automatic reminders when, 1) your visit(s) has/have been scheduled, 2) a reminder 72 hours before our visit, and 3) a text notification prior to the visit to let you know the crew is on the way. Visits remainders can also be always seen in Client Hub.What Should I Do About My Alarm & Video Surveillance System On a Cleaning Day?
Please disable your alarm system on cleaning days or provide us with a temporary code. We will reinstate your system before leaving. We encourage our customers to leave thier video surveillance on and see us in action!
What Is Your Pet Policy?
You agree to inform CLEANING FOR BUSY PEOPLE if you have pets prior to our first cleaning visit, and to provide any information regarding your pets that would be helpful for us to know. For the safety of your pets & our crew, we ask that your pets are restricted and out of the way from the areas of your home we clean. We will not be responsible for your pets if they are not restricted and escape. If your pets may become overly anxious while we are there, or are in any way aggressive, we ask that you not only restrict them but secure, kennel, or use daycare to ensure the safety of our professional cleaners. If your pet harms any of our cleaning professionals, our insurance requires your pet is reported to the authorities – breaking the skin will result in our harmed cleaning professional going to the doctor. You agree to release your pet’s vet records immediately. If your pet presents a safety concern, CLEANING FOR BUSY PEOPLE reserves the right to remove its employees from your home. If removal of our cleaning professionals is due to your aggressive pets, you agree to paid the maximum cancellation fee of $200 plus tax.What CLEANING FOR BUSY PEOPLE Doesn’t Do. Service Limitations.
Access To Your Home/Office. Safely Storing Your Keys & Codes.
On the day(s) of service, we will need entry to your home or office to perform the cleaning service. If you or somebody else opens for us, they don’t need to be there during the entire time of service, your home will be locked when the cleaning team leaves. CLEANING FOR BUSY PEOPLE is bonded and insured against any problems associated with giving us access to your home. You agree to paid the maximum cancellation fee of $200 if our cleaning professionals cannot gain access to your home or are turned away on the day of service.
SAFELY STORING YOUR KEYS & CODES.
Restricted access to keys, and security measures.
- The keys are in a bolt safe in our office.
- The owner is the only person that has access to the safe & the keys.
- None of the keys have any sort of traceable indicator to identify who does the key belong to. Each key has a numbered code that only the owner understand. In the extremely unlikely event that a key is lost or stolen there would be nothing connecting it to where it corresponds.
How daily assignment of keys is conducted.
- Each morning route supervisors are assigned keys in a chronological numbered sequence for the routes they will be visiting that day.
- Supervisors sign a key log of the keys they are carrying for the day, we will forever now know who had access at one point to the client’s keys. (Signature, time, date)
- Supervisors sign a key log of keys they are returning for the day, we will know that all keys were properly returned. (Signature, time, date)
- Throughout workday the supervisor will keep the keys secured in the same spot on their body, so there is no possibility of misplacing keys. After properly closing a clients home the supervisor will confirm they have the customers key secured in their possession.
- No one but the supervisor will be allowed to touch the keys of the client assigned to them.
Internal Management & Logistics of keys.
- When we receive a new set of keys (garage code, gate code, alarm code, hiding location, or entry method, etc.) from the customer they must show us how to properly conduct the entry method.
- When we issue to a supervisor the key ring with the corresponding keys for the cleaning stops of the day they are simply labeled which stop this key corresponds to. (#1, #3, #7 etc.)
- Part of our end of day reconciliation involves typing our key logs into an excel file saved with the date so we have readily accessible who had access to each client.
Ulterior Entry Methods.
- Garage codes: are place on little dog tags and follow the same coding concept as keys. Similar principle to no one but the supervisor being able to touch keys, non-managerial staff is not allowed to stand near garage while supervisor is punching in code.
- Hidden keys: if the customer prefers having a designated spot we will utilize the key and return it to its hiding spot. Supervisor will assure there is no one but themselves present when they stash the key. We encourage clients to leave the key in this stash spot only on days of cleaning service. This methodology should only be used if residence has privacy to allow this.
- Side door unlocked: We will enter though a designated side door, when our work is complete we will make sure that side door is locked from the inside. This methodology should only be used if residence has privacy to allow this.
- Neighbor or front desk: Similar to a drop box, having a neighbor or front desk give us keys for access and returning the keys upon completion. Proper coordinating must be conducted so front desk and neighbors are present when we arrive and leave.
- Alarm codes: Customers will show us how to properly activate and deactivate alarms. If we are accessing a residence with an alarm code CUSTOMERS MUST HAVE THEIR CELL PHONES readily available in case any issues pop up with the alarm we may contact them immediately. Alarm codes will be issued along with a clients key in the same fashion garage codes are issued.
- Gated access to building: Having the proper access code, or permission to be allowed must be properly coordinated. Gate access codes will be handled like garage codes.
Referral Program.
Users/Customers who refer are called “Referrers.” Individuals who receive a referral are called “Referred Users/Customers.” An “eligible” Referrer who is fully compliant with our Terms of Use may receive a “Credit Balance Reward” for every “Qualified Referral”. An “eligible” Referred User/Customer who is fully compliant with our Terms of Use may receive a “Credit Balance Reward” for successfully submitting his/her Quote Request Form for Cleaning Services by clicking the personal link emailed by Referrer. CLEANING FOR BUSY PEOPLE employees, officers and directors and their immediate families, their affiliates, parent companies, subsidiaries, and subcontracting service providers are not eligible to participate. All information collected through the Referral Program will be used only in accordance with CLEANING FOR BUSY PEOPLE Privacy Policy.
To be “eligible,” a Referrer must:
- Be an individual, not a corporation or any other legal entity,
- be a legal resident of the United States of America,
- be at least 18 years old,
- be an existing CLEANING FOR BUSY PEOPLE user/customer,
- be the account holder/manager, and
- have completed & paid at least one cleaning service in the past 3 months.
To Make a Referral,
- an individual must have created an account & have access to CLEANING FOR BUSY PEOPLE online Client Hub,
- he/she has been provided with a unique personal referral link, and
- once a User/Customer refers a friend, family member or colleague, he/she becomes a Referrer.
To be “eligible,” a Referred User/Customer must:
- Be an individual, not a corporation or any other legal entity,
- be a legal resident of the United States of America,
- be at least 18 years old,
- be a new customer with for CLEANING FOR BUSY PEOPLE,
- have a residence in one of CLEANING FOR BUSY PEOPLE serviced zip codes, and
- be the first Referred User/Customer in this residence address.
A “Qualified Referral” means that all the following conditions are met,
- the Referred User/Customer completes the Quote Request Form for Cleaning Services using the Referrer’s “Personal Link.” If a Referred User/Customer completes the Quote Request Form for Cleaning Services using any other link or method, it will not count as a Qualified Referral and the Referrer will not earn a Credit Balance Reward,
- the Referred User/Customer (or any family member, friend or tenant within the same home residence) has not previously used CLEANING FOR BUSY PEOPLE service under any email address or alias,
- only one Qualified Referral for each Referred User/Customer.
Referrer & Referred User/Customers Earning “Credit Balance Rewards”.
- Referrer shall earn Credit Balance Rewards for each unique Qualified Referral.
- Credit Balance Rewards will be added to Referrer account once Referred User/Customers have completed & paid his/her first cleaning service.
- Referrer can use Credit Balance Rewards toward his/her future cleaning services once they have acquired a min of $30 Credit Balance Reward.
- Referred User/Customers shall earn Credit Balance Rewards one time only when he/she completes the Quote Request Form for Cleaning Services using Referrer’s “Personal Link.”
- Referred User/Customers can use Credit Balance Rewards toward his/her future first cleaning service.
- Referred User/Customers must complete the first cleaning service to be able to use $30 Credit Balance Reward.
- Referred User/Customers can become Referrers themselves only after they have completed & paid his/her first cleaning service.
Referral “Credit Balance Rewards”.
- Referral Credit Balance Reward balances expired one year after received.
- Referral Credit Balance Reward balances may not be combined with any other coupons, discounts or promo codes.
- Referral Credit Balance Reward balances are not valid towards the purchase of CLEANING FOR BUSY PEOPLE Gift Certificates.
- Upon cancellation of CLEANING FOR BUSY PEOPLE account for any reason, any unused Referral Credit Balance Rewards by the Referrer or the Referred User/Customer are immediately forfeited.
- Referral Credit Balance Rewards have no monetary value, may not be redeemed for cash, are not transferable and may not be auctioned, traded, bartered or sold.
- Upon termination of this Referral Program or any portion thereof for any reason, any unused Referral Credit Balance Credits by the Referrer or the Referred User/Customer are immediately forfeited.
Verified Qualified Referrals. Referral Credit Balance Rewards are subject to verification. CLEANING FOR BUSY PEOPLE may delay a Referral Credit Balance Reward for the purposes of investigation and may, in its sole discretion, refuse to verify and process any transaction deemed to be fraudulent, suspicious, in violation of these Terms of Use, or believed it will impose potential liability on itself, its subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents. All CLEANING FOR BUSY PEOPLE decisions are final and binding, including decisions as to whether a Qualified Referral or Referral Credit Balance Reward is verified.
